Application Support Consultant - L1 (Platform)

📋 Description

• Provide first level direct support to partners and customers by responding promptly to inquiries
• Become highly proficient with using Acumatica’s product suite
• Troubleshoot and analyze application-related issues and solve problems over phone/chat and web
• Establish and maintain a positive and professional relationship with clients
• Analyze customer's business and technical requirements and deliver appropriate solutions
• Provide continuing education to clients on how to effectively use Acumatica products in their

🎯 Requirements

• Extensive experience with IT systems, networks, and related technologies
• College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance)
• At least 2 years’ experience in a similar role
• Experience in account management or service and support; troubleshooting business software products
• Ability to deliver quality service remotely and explain complex concepts clearly
• Comfort troubleshooting software/IT problems (ERP/accounting software like Dynamics SL/AX/NAV, SAP

🎁 Benefits

• Industry competitive salary
• Comprehensive Health & Life insurances
• Hybrid working
• Office lunch
• Exposure to distributed global teams
• Paid paternity leave