Application Support Engineer

📋 Description

• Manage and prioritize incoming customer support tickets with timely responses and resolutions.
• Act as the primary technical contact for customers, provide updates, set expectations.
• Investigate issues by analyzing configurations, environments, workflows, logs, and code behavior.
• Read and understand codebases and docs to identify root causes and solutions.
• Develop and deploy targeted code fixes using C#/.NET and React/TypeScript across prod/testing.
• Configure and troubleshoot core app functionality, rules, workflows, and settings.

🎯 Requirements

• Bachelor’s degree in CS or related field, or equivalent hands-on experience.
• Strong troubleshooting and problem-solving, analyzing config, code defects, or environments.
• Working knowledge of C#/.NET, able to read/debug production code.
• Familiarity with React, TypeScript, or JavaScript.
• Comfortable with SQL and relational databases.
• Experience with Visual Studio or VS Code.

🎁 Benefits

• Competitive salary based on experience.
• Remote work opportunity.
• Comprehensive health benefits.
• Career advancement and professional development.
• Experience with diverse, global teams.
• Exposure to modern software tech and mission-critical apps.