Area Collections Manager

📋 Description

• own collection performance for assigned geography and bucket(s); monitor portfolio movement and
• lead, coach, and develop a team of 2-5 direct reports; set clear expectations, review productivity
• manage 3-6 collection agencies across the assigned geography; ensure adequate capacity, drive
• own resolution and recovery targets for the assigned portfolio; analyse MIS and key collection
• ensure adherence to RBI guidelines, company policies, and the code of conduct for collections
• work closely with operations, risk, legal, analytics, and agency management teams to resolve

🎯 Requirements

• understanding of the relevant region/state profile of customers across local districts, including
• knowledge of local agencies and demonstrated ability to drive and manage collection agencies.
• proficient in the local language.
• knowledge of the code of conduct for collections and ability to explain its importance.
• understanding of the collections business.
• familiar with key collections metrics such as resolution rates, flow rates, bounce rates, ROR for