Own collection performance for the assigned geography and bucket(s); monitor portfolio movement and
Lead, coach, and develop a team of 2-5 direct reports; set expectations and review performance to
Manage 3-6 collection agencies across the geography; ensure capacity, drive productivity and
Own resolution and recovery targets; analyze MIS and metrics, identify gaps, implement corrective
Ensure adherence to RBI guidelines, company policies, and code of conduct for collections; address
Collaborate with operations, risk, legal, analytics, and agency management teams to resolve

🎯 Requirements

Strong understanding of the region/state profile of customers across districts, including
Knowledge of local agencies and ability to drive/manage collection agencies.
Proficient in local language.
Knowledge of code of conduct for collections and its importance.
Understanding of the collections business and key metrics (resolution rates, flow rates, bounce

🎁 Benefits

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