ASG - Customer Assistance Representative

📋 Description

• Respond promptly and professionally to members requesting roadside assistance, providing
• Assess customer situations, identify their location using mapping software, and determine the
• Dispatch authorized roadside service providers and coordinate support while maintaining a strong
• Navigate multiple systems and applications simultaneously to document interactions, manage
• Communicate clearly with customers and service providers in both French and English.
• Resolve customer questions and concerns with empathy, professionalism, and a positive attitude.

🎯 Requirements

• Must reside in Canada and be at least 18 years of age.
• High school diploma or equivalent qualification.
• At least 3 months of customer service experience.
• Strong verbal and written communication skills in both French and English.
• Comfortable working with Microsoft Office 365, Microsoft Teams, and Windows-based environments.
• Ability to navigate multiple systems simultaneously and use Google Maps or similar mapping tools.

🎁 Benefits

• Competitive hourly pay ranging from $15.55 to $19.90, depending on province of residence.
• Fully remote work-from-home opportunity, helping reduce commuting time, costs, and stress.
• Company-provided equipment, so you have the tools needed to perform the role.
• Comprehensive medical, dental, life, and vision insurance.
• Company-matched RRSP contribution.
• Paid vacation time.