Lead centralized customer services team in Taiwan.
Manage, develop and coach CX team; drive daily operations and process improvements.
Collaborate with local and regional stakeholders; align with headquarters.
Escalate customer issues and ensure compliance with policies.
Update CX reports and communicate performance to management.
Onboard new team members and ensure smooth integration with existing team.

🎯 Requirements

Min 5 years in customer service with matrix organization; 3+ years in supervision
Proficiency in Google Workspace; Microsoft Office for data reporting/analysis.
Excellent communication in Mandarin and English (written and verbal).
Bachelor’s degree or higher.

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