Assistant Manager Client Satisfaction

📋 Description

• Lead customer support operations across channels.
• Ensure service levels and response times meet targets.
• Drive customer satisfaction initiatives and metrics.
• Coach team leads and drive performance improvements.
• Manage escalations and maintain quality interactions.
• Oversee workforce metrics and scheduling in a remote setup.

🎯 Requirements

• Experience leading customer support/operations teams.
• Strong knowledge of SLAs, QA, and performance indicators.
• Proven coaching and development abilities.
• Analytical mindset to review data and identify improvements.
• Excellent communication with internal and external stakeholders.
• Ability to handle escalations professionally and empathetically.

🎁 Benefits

• Competitive compensation package.
• Remote work opportunity based in India.
• Healthy, collaborative culture; growth opportunities.
• Learning and development programs.
• Company-sponsored health insurance.
• Employee referral award program.