Associate Account Manager (Core)

📋 Description

• Own day-to-day operational success for a portfolio of Marqeta customers.
• Serve as primary contact for Core Segment customers; manage tickets, inquiries, and status updates.
• Ensure programs run smoothly; resolve issues quickly and professionally.
• Build relationships and be a trusted resource for customer contacts.
• Identify patterns signaling opportunities to improve the customer experience.
• Escalate complex issues to internal teams and drive resolution.

🎯 Requirements

• 1 - 3 years in account management, customer success, operations, or related field.
• Excellent organization and follow-through; nothing falls through cracks.
• Strong written and verbal communication; professional interactions.
• Analytical mindset; proficient in Excel/Google Sheets; data storytelling.
• Process-oriented; identify inefficiencies and improve processes.
• Self-starter; take ownership and act proactively.

🎁 Benefits

• Health insurance options
• Flexible vacation time
• Retirement savings with company contribution
• Equity in a publicly-traded company
• Monthly remote work stipend
• Development dollars for growth