Associate Billing Specialist

📋 Description

• Handle billing inquiries via email and phone with timely resolutions.
• Manage billing tickets, prioritize requests, own customer issues.
• Resolve refunds, credits, and other complex billing situations.
• Gather information to support credit decisions and keep records accurate.
• Escalate complex cases and collaborate with internal teams.
• Analyze billing trends and suggest process improvements.

🎯 Requirements

• Previous experience in billing support, subscription management, or similar role.
• Strong written and verbal communication in English and Spanish.
• Proficiency in Excel or Google Sheets; Zendesk experience a plus.
• Experience with billing processes or subscription systems.
• Strong analytical and problem‑solving abilities with a customer focus.
• Availability to work Monday–Friday, 06:00 AM–3:00 PM UTC.

🎁 Benefits

• Fully remote work environment with a remote-first culture.
• Paid time off in accordance with local labor requirements.
• Monthly wellness Fridays providing an additional long weekend.
• Fully paid parental leave.
• Home office stipend based on country of residence.
• Access to professional development courses and learning opportunities.