Associate Customer Care Professional, Life Insurance

📋 Description

• Own customer interactions from greeting to resolution in a remote environment.
• Build rapport, gather accurate information, and understand individual needs.
• Navigate multiple systems to research information and resolve questions.
• Explain insurance products and programs clearly and concisely.
• Prioritize quality and first-call resolution; manage time and after-call work.
• Collaborate with teammates to strengthen customer outcomes.

🎯 Requirements

• High school diploma or equivalent; post-secondary preferred.
• Experience in financial services or insurance is a plus.
• Proven ability to manage complex customer interactions through resolution.
• Strong communication, problem-solving, and multi-system navigation.
• Customer-focused mindset with attention to detail and quality.
• English/Spanish bilingual skills are a plus; available in Pacific, Mountain, or Central time zones.

🎁 Benefits

• Starting compensation of $23.46 per hour (approx. $48,800 annually).
• Quarterly career progression opportunities within the first year.
• Structured onboarding and product training; ongoing coaching and development.
• Opportunities to develop expertise across financial-services areas.
• Medical, dental, vision coverage; 401(k) matching up to 6% and pension.
• Up to 20 days PTO, holidays, and volunteer time off.