Associate, Customer & Product Support

📋 Description

• Join a global Customer & Product Support team that drives positive outcomes for AlphaSense
• Be first line of defense for complex inquiries and guide users through features to maximize value.
• Collaborate with Product and Engineering to relay feedback and influence roadmap.
• Provide ongoing support across multiple segments and business units.
• Learn the product deeply, train others, and contribute to knowledge resources.
• Own incident responses and coordinate with SRE during outages.

🎯 Requirements

• 3+ years in a client-facing, product or customer support role.
• Customer-first mindset with strong problem-solving and communication skills.
• Ability to distill complex issues into simple explanations.
• Experience in a fast-paced, global support environment with remote work setup.
• Curious, proactive, and adaptable with quick learning on new tech.
• Attention to detail, time management, and prioritization under pressure.

🎁 Benefits

• Competitive base compensation with potential bonuses and equity.
• Generous benefits program and ongoing training opportunities.
• Collaborative, inclusive work environment with global teammates.