Associate Customer Success Manager - Higher Education

Added
44 minutes ago
Type
Full time
Salary
Salary not provided

Related skills

crm account management salesforce saas google suite

πŸ“‹ Description

  • Associate CSM to support HiEd customers for Parchment.
  • Retain accounts, grow the account, and increase Instructure's market presence.
  • Focus on customers who have implemented Parchment; provide exceptional service.

🎯 Requirements

  • Bachelor's Degree with 1-2 years in Customer Success/Account Management or related.
  • Ability to manage expectations and priorities in a changing environment.
  • Strong communication and presentation skills; ability to collaborate cross-functionally.
  • CRM experience (e.g., Salesforce); Google or Microsoft suites experience.
  • Experience managing 100-500 member accounts; book value between $500k and $2M.
  • Proven track record of meeting revenue and renewal goals.

🎁 Benefits

  • Competitive compensation and ownership program for full-time employees.
  • Flexible work culture with remote, hybrid, and on-site options varying by role/location.
  • Generous time off and wellness programs.
  • Learning and development resources and tuition reimbursement.
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