Associate Director, Client Success

📋 Description

• Own performance across 7,000+ accounts; drive retention, expansion, and overall account value.
• Develop portfolio strategies to increase engagement and identify upsell opportunities.
• Lead client-facing delivery and executive-ready communications.
• Manage cross-functional alignment on renewal, forecasting, and expansion strategies.
• Coach and develop a team of Client Success professionals.
• Partner with stakeholders to translate feedback into actionable improvements.

🎯 Requirements

• Bachelor’s degree in business, public administration, education, or related field; Master’s
• 8+ years in client success, account management, or revenue-focused roles.
• 3+ years leading high-performing teams and driving accountability.
• Proven revenue/portfolio growth ownership and complex client portfolio experience.
• Experience with large-scale portfolios (5,000+ accounts, ideally 10,000+).
• Strong Salesforce CRM and reporting, data-driven decision making.

🎁 Benefits

• Competitive CAD $102,000–$131,000 with remote work opportunity in Canada.
• Flexible scheduling and generous time-off policies.
• Comprehensive health and wellness benefits.
• Professional development and tuition reimbursement programs.
• Career advancement in an employee-focused, growth-oriented environment.
• Inclusive culture with ERGs, town halls, and volunteer opportunities.