Associate Director, Customer Onboarding, Implementation & Training

📋 Description

• Lead end-to-end onboarding and implementation experiences for higher education partners, creating
• Serve as a trusted advisor throughout onboarding, helping clients integrate enrollment and
• Partner with Sales and Customer Success to coordinate onboarding milestones, monitor early
• Design and deliver engaging training programs for higher education audiences through live, virtual
• Create scalable self-service learning resources, including guides, videos, toolkits, and LMS-based
• Apply instructional design principles to translate complex products into clear, practical learning

🎯 Requirements

• Bachelor’s degree required, with 3–5+ years in onboarding, implementation, training, customer
• Strong understanding of higher education admissions, enrollment management, and recruitment
• Experience designing and delivering virtual and in-person training (webinars, workshops
• Ability to translate complex technology into clear, actionable content for diverse audiences.
• Experience with CRM/enrollment platforms such as Slate and Salesforce; familiarity with
• Proficiency with Zoom Webinars, Slack, SharePoint, Canva, Drupal, Jira, Monday.com, and similar

🎁 Benefits

• Hiring salary range of $56,000–$95,000, final offer dependent on location, experience, and
• Remote-first environment with hybrid flexibility near designated offices.
• Comprehensive benefits package for professional and personal well-being.
• Mission-driven work expanding educational and career opportunities for students.
• Investment in employee development, growth, and long-term career progression.
• Opportunities to collaborate with cross-functional teams on high-impact initiatives.