Associate Director/Director of User Operations

📋 Description

• Lead end-to-end user lifecycle (onboarding, activation, retention)
• Drive user data tracking, segmentation, and lifecycle insights
• Design and execute retention campaigns, incentives, rewards
• Partner with Marketing on lifecycle and engagement campaigns
• Collaborate with Product & Engineering to improve onboarding
• Optimize user flows and operational processes for efficiency

🎯 Requirements

• 8+ years in user operations, growth, or lifecycle roles (fintech/crypto preferred)
• Strong understanding of user lifecycle (retention, activation, engagement)
• Experience with user segmentation, CRM, or lifecycle campaigns
• Data-driven; Amplitude, Mixpanel, Google Analytics; CRM exposure
• Organized, execution-focused; able to manage multiple workflows
• Strong communication and stakeholder management; multi-lingual a plus

🎁 Benefits

• Competitive total compensation package
• Various team-building programs and company events
• And many more—apply to learn more