Associate Director/Director of User Operations

📋 Description

• Lead end-to-end user lifecycle: onboarding, activation, retention
• Drive user data tracking, segmentation, and lifecycle insights
• Design and execute retention campaigns, incentives, rewards
• Partner with Marketing for lifecycle and engagement campaigns
• Collaborate with Product/Engineering to improve onboarding and journeys
• Optimize user flows and operational processes for efficiency

🎯 Requirements

• 8+ years of experience in user operations, growth, or lifecycle roles (fintech/crypto preferred)
• Strong understanding of user lifecycle (retention, activation, engagement)
• Experience with user segmentation, CRM, or lifecycle campaigns
• Data-driven mindset; comfortable with user analytics tools (Amplitude, Mixpanel, GA)
• Organized, execution-focused, able to manage multiple workflows
• Strong communication and stakeholder management

🎁 Benefits

• Competitive total compensation package
• Team building programs and company events
• Many more benefits—apply to learn more