Associate Director, Retention & Loyalty

📋 Description

• Lead retention strategy for DTC business including subscription, loyalty, and lifecycle marketing.
• Manage a team of five (lifecycle, subscription, loyalty) and collaborate with Digital Product &
• Oversee retention P&L; set annual targets and report to finance/executive leadership.
• Partner with Chief Digital Officer to translate data and insights into business cases.

🎯 Requirements

• 8+ years in high-performance environments (consulting, DTC ecommerce, consumer brand, or tech)
• Strong analytical skills; experience with Looker or similar BI tools a plus.
• Strategic thinker with clear communication; able to present to executives.
• Proven people manager with ability to develop teams and drive results.
• Fluent with AI tools (Claude, ChatGPT, etc.) and comfortable integrating them into workflows.
• Experience with DTC subscription/loyalty lifecycle tools (Klaviyo, Recharge, Postscript) a plus.

🎁 Benefits

• Competitive salary with growth-focused, collaborative team environment.
• Benefits include medical, dental, vision, 401k with Squatch match, and PTO.
• Perks: healthy snacks, frequent company events, free products.