Associate Manager, Product Implementation

📋 Description

• Support team operations in their functional area
• Bridge frontline staff and senior management
• Ensure successful deployment of integrations and client adoption
• Oversee day-to-day operations and delivery of objectives
• Escalation point for technical or process issues
• Collaborate cross-functionally to resolve implementation issues

🎯 Requirements

• 5+ years in customer success or related roles
• 1+ year managing high-performing teams
• Experience in fintech or SaaS preferred
• Strong leadership and coaching abilities
• Excellent communication and stakeholder management
• Process, project tracking, and SOP/SLA familiarity

🎁 Benefits

• Medical, dental, vision plans
• HSA with employer match
• Life insurance & disability
• 401(k) with employer match
• RSUs and pre-tax commuter benefits
• Paid parental leave and vacation