Associate Manager - Training | Knowledge Management

📋 Description

• Support implementation of training programs for new hires and existing staff
• Coordinate with training leadership, operations, and support teams
• Monitor training effectiveness via data analysis and feedback
• Collaborate with Service Delivery, Quality, and Operations to target gaps
• Plan and deploy training initiatives that meet business needs
• Prepare reporting updates and training metrics for stakeholders

🎯 Requirements

• Minimum of 3 years of BPO experience
• 1–2 years supporting or coordinating Sales Training
• At least 1 year in a POC or Supervisor-level role
• Strong sales leadership; ability to drive performance
• Solid understanding of training/learning principles
• Proficient in MS Office: Excel, PowerPoint, Word, Outlook