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11-50 employees
348 jobs posted

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Associate, Merchant Enablement

Added

18 minutes ago

Location

🇸🇬 Singapore

Type

Full time

Salary

Salary not provided

Related skills

project management stakeholder management product adoption self-service merchant experience

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📋 Description

Improve merchant post-onboarding experiences in Singapore
Identify recurring merchant pain points and design scalable solutions
Incubation, training, education, and enablement programs
Develop scalable self-service resources and support journeys
Drive product adoption and merchant communications
Measure impact with merchant experience and operational metrics

🎯 Requirements

Bachelor's degree in a relevant discipline
Minimum 3 years in operations, project/program management, or similar
Ability to diagnose ambiguous problems and design practical solutions
End-to-end project management from problem to impact
Strong stakeholder collaboration across cross-functional teams
Merchant/customer experience mindset; comfortable with ambiguity

🎁 Benefits

Term Life Insurance and Medical Insurance
GrabFlex benefits package
Parental and birthday leave; LASA volunteering leave
Grabber Assistance Programme; Flexible work arrangements

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