Associate, Quality & Trust

📋 Description

• Improve merchant and platform quality across the end-to-end consumer journey
• Use data, feedback, and operational insights to identify quality gaps
• Implement solutions to improve reliability and build trust in the platform
• Improve merchant content, availability, and fulfillment reliability
• Support Product teams on longer-term platform enhancements
• Collaborate with cross-functional teams to scale quality operations

🎯 Requirements

• Bachelor's degree in a relevant discipline
• Minimum 3 years of experience in operations, analytics, strategy, or project/programme management
• Ability to break down complex problems and develop practical solutions
• Experience managing projects from problem definition to impact measurement
• Strong stakeholder management and cross-functional collaboration
• Ability to balance customer experience, merchant experience, and business impact

🎁 Benefits

• Term Life Insurance and Medical Insurance
• GrabFlex benefits package
• Parental and Birthday leave, LASA volunteering leave
• Grabber Assistance Programme for wellbeing
• FlexWork arrangements with differentiated hours