Digicert

1,001-5,000 employees
48 jobs posted

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Associate Support Trainer, CSM

Added

4 hours ago

Location

🇿🇦 Cape Town

Type

Full time

Salary

Salary not provided

Related skills

customer success onboarding learning & development adobe captivate blended learning

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📋 Description

Design, develop, and deliver onboarding and upskilling for the CSM team.
Bridge technical product expertise with account management and customer success best practices.
Cover global CSM team across EMEA, AMS, and APAC regions.

🎯 Requirements

2+ years in client management, project/account management, customer success, or related roles.
Proficiency with DC1/CC, API systems, and service-based architecture; strong problem solving.
CRM experience (MS Office and Salesforce); Linux/Windows Server familiarity.
Strong collaboration, project management, and communication skills.
Nice to have PKI/IT security knowledge and training design experience; LMS (Moodle) and Articulate/

🎁 Benefits

Competitive compensation and comprehensive benefits package.
Generous PTO, holidays, and leave options.
Family-friendly leave policies and health/wellness support.
Pension, life insurance, and income protection where applicable.
Employee assistance, learning resources, and career development options.

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