Associate Systems Support Engineer

📋 Description

• Provide responsive technical support to clients, track ongoing issues, communicate progress, and
• Act as a key point of contact for application and database performance issues, maintaining a strong
• Monitor and evaluate application performance using tools such as AppDynamics, Dynatrace, New Relic
• Analyze complex application, infrastructure, and database performance problems, identify root
• Track identified defects, fixes, and technical issues across the client environment and ensure
• Convert known or recurring issues into proactive alerts and establish appropriate operational

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 1 year of professional experience in application support, systems monitoring, or a related
• Hands-on experience with application or infrastructure monitoring and performance management tools
• Working knowledge of Windows Server infrastructure and .NET-based application support, including
• Understanding of server performance metrics and troubleshooting tools, including CPU, memory, queue
• Familiarity with Windows clustering, COM+, Log Parser, basic networking concepts, and Azure

🎁 Benefits

• Fully remote opportunity based in India.
• Full-time position within an international, collaborative technical environment.
• Opportunity to work with enterprise application, infrastructure, database, and monitoring
• Exposure to international clients and cross-functional technical teams.
• Opportunities to develop expertise in application performance management, SQL, Windows
• Learning and professional development opportunities.