Associate Technical Support Consultant

📋 Description

• Provide first-level technical support to customers using enterprise healthcare software
• Analyze reported problems by gathering info, reviewing logs and messages.
• Manage support cases through ServiceNow or other ticketing platforms; document findings and actions.
• Follow SOPs, knowledge articles, and troubleshooting guides.
• Perform basic configuration and troubleshooting under guidance of senior team members.
• Collaborate with senior consultants and other technical teams when needed.

🎯 Requirements

• Bachelor’s degree in CS, IT, CE, Electronics or related field.
• Fresh graduates or 0–1 year experience encouraged to apply.
• Understanding of Windows OS, networking basics, databases, SQL concepts, and software support
• Strong analytical, problem-solving, and structured investigation skills.
• Good English communication; clear written and verbal skills.
• Attention to detail and accurate case documentation.

🎁 Benefits

• Remote/hybrid role in India (Pune/Baroda).
• Structured training and hands-on learning for enterprise software support.
• Exposure to healthcare IT, databases, interfaces, incident management, and troubleshooting.
• Opportunity to learn from experienced consultants; cross-functional collaboration.
• Career development and continuous knowledge-building in a technology-focused environment.
• Competitive compensation and perks, with modern support technologies and AI-assisted