Associated Customer Service Rep Post

📋 Description

• Handle customer contacts across phone, email, mail, web chat, and other channels with timely
• Respond to emergency calls and report as a first responder during significant events or disasters.
• Update customer accounts, process payments, and assist with starting or ending service.
• Schedule field orders per customer needs and service expectations.
• Investigate and resolve billing, meter, and service issues with detailed research.
• Identify solutions using internal resources with a focus on customer satisfaction.

🎯 Requirements

• High school diploma or GED required; some college preferred.
• Previous customer service experience in high-volume environments preferred.
• Strong verbal and written communication skills for professional customer interaction.
• Customer-focused approach with strong interpersonal skills.
• Ability to investigate issues, analyze information, and develop practical solutions.
• Comfortable multitasking across multiple software applications with accuracy.

🎁 Benefits

• Compensation: $21.00 per hour.
• Paid full-time training.
• Hybrid work environment with remote/on-site flexibility.
• Health, dental, and voluntary benefit options.
• Programs to support work-life balance and financial wellbeing.
• Career growth and professional development opportunities.