AWS - Incident Handler

📋 Description

• Initiate and oversee the incident response in a 24/7 SaaS env.
• Coordinate with engineers, product, and support.
• Use Jira, PagerDuty, New Relic, AWS, Teams to monitor and coordinate incidents.
• Lead teams to rapid incident resolution.
• Understand software/infrastructure to guide resolution strategies.
• Involve stakeholders for rapid recovery and clear updates.

🎯 Requirements

• 5+ years managing critical incidents in SaaS.
• AWS knowledge, DevOps or related tech operations.
• Experience in a similar software/tech role preferred.
• Strong incident management background.
• Proven ability to lead teams for quick resolution.
• Solid understanding of software landscape; Jira & PagerDuty integrations.

🎁 Benefits

• 100% remote work with good work-life balance.
• Competitive salary and comprehensive benefits.
• Mentorship and training budget.
• Flexible time off and remote-friendly policies.
• Global opportunities and international projects.