Bilingual Customer Service Center Representative (English & French)

📋 Description

• Provide friendly, professional, and efficient customer service in English and French.
• Assist customers with sales inquiries, in-store pickups, returns, and other requests.
• Listen to concerns, identify issues, and offer timely solutions.
• Maintain a positive attitude under pressure and fast-paced environment.
• Collaborate with colleagues to resolve issues and ensure a consistent service experience.
• Communicate information clearly with a customer-focused approach.

🎯 Requirements

• At least 1 year of experience in customer service.
• High school diploma or equivalent.
• Fluency in English and French with strong bilingual communication.
• Strong interpersonal and verbal communication skills.
• Excellent problem-solving and practical approach to resolving concerns.
• Ability to stay calm, positive, and professional in a fast-paced environment.

🎁 Benefits

• Hourly compensation of $20.00–$21.00 CAD per hour.
• Comprehensive benefits package for full-time colleagues (medical, vision, dental).
• Access to Perkopolis discounts on retailers, mobile plans, gym, etc.
• Free 24/7 Employee Assistance Program for employees and families.
• Employee discounts on products.
• Career advancement opportunities across functions and teams.