Bilingual Customer Service Representative

📋 Description

• Respond to inbound, client-related inquiries about CaseWare International’s offerings, including
• Build rapport quickly to nurture relationships with clients and potential clients.
• Become a product expert.
• Use a customer relationship management (CRM) tool, Microsoft Dynamics, to track activities and
• Perform other ad hoc activities as required.

🎯 Requirements

• Post-secondary education
• French is a strong asset
• Strong verbal and written communication skills
• Aspirations to grow professionally in the Customer Service, Success, and Sales environment
• Team player with a “roll up your sleeves” attitude toward getting work done
• Organizational skills to keep contacts and prospects organized

🎁 Benefits

• Innovation is at our core. We work with cutting-edge technology in accounting and financial
• We are committed to a collaborative culture, where your ideas are valued, and knowledge sharing is
• Work-life balance is important to us. We offer flexible work options, remote opportunities, and
• We offer competitive compensation, including a competitive salary and comprehensive benefits such
• We are driven by impactful work. Your contributions directly affect how our clients manage
• Recognition and rewards matter to us. We celebrate hard work through recognition programs