Bilingual Customer Service Specialist I CT

📋 Description

• Support customers via phone, chat, or email, meeting performance goals
• Own customer issues through to resolution, escalating when needed
• Document interactions accurately and keep customer information updated
• Handle sensitive information with confidentiality and care

🎯 Requirements

• B2+ English communication skills
• High school diploma or equivalent
• Ability to multitask and navigate multiple systems efficiently
• Customer-focused mindset with strong problem-solving abilities
• Attention to detail and accuracy in data handling
• Basic computer skills (CRM tools, email, spreadsheets)

🎁 Benefits

• Confidentiality maintained per EEO guidelines