Remote role based in Quebec; work from home with occasional Toronto office travel.
Own onboarding, drive adoption, mitigate risks, and unlock long-term growth for Float customers.
Partner with stakeholders to define success criteria and expansion opportunities.
Monitor health signals and usage to address adoption barriers early.
Collaborate cross-functionally to improve customer experience and processes.

🎯 Requirements

3+ years of customer success or account management experience in B2B.
Proven track record in driving product adoption, retention, and expansion.
Fluent in English and French (written and spoken).
Strong data-driven approach to forecast risk and measure success.
Ability to work independently in a fast-paced environment.

🎁 Benefits

Competitive compensation with equity and benefits.
Hybrid work model; based in Toronto with in-office days.
Dog-friendly office culture and catered lunches.
Autonomy, growth opportunities, and a high-trust culture.

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