Bilingual Virtual Assistant – Medical Practice

📋 Description

• The VA handles patient inquiries, calls, and email during the physician's maternity leave; supports
• Respond to prescription refill requests for client review (not directly refilling meds).
• Monitor practice email and website inquiries; manage waitlist and upcoming appointment questions.
• Communicate with client via WhatsApp, iMessage, or Zoom; help document SOPs for transition.
• Support 3–4 years of relevant medical office or virtual assistant experience with HIPAA compliance.

🎯 Requirements

• Bilingual: fluent in English and Spanish strongly preferred
• HIPAA certified
• Comfortable with VoIP/phone systems (QUO/OpenPhone) and standard email platforms
• Minimum 3–4 years of relevant experience (medical office, patient-facing, or virtual assistant)
• Strong attention to detail and discretion handling sensitive medical information
• Reliable and self-directed, able to work independently with light day-to-day oversight

🎁 Benefits

• 100% REMOTE
• $50 birthday bonus
• $200 testimonial bonus
• NO TRACKER. NO PROBLEM