Billing & Refunds Coordinator

📋 Description

• Address Customer Experience support tickets related to payments, invoicing, and refunds.
• Monitor customer accounts and assist with the application of cash receipts, incoming Wire and ACH
• Prepare daily/monthly journal entries in the ERP system for Cash and A/R transactions.
• Process Sales Team Requests, Refunds, Credits, Rate adjustments, and other one-off payment issues
• Identify opportunities to streamline and enhance automation across key accounts payable and
• Maintain Sales Tax Exemptions and process refunds in Avalara.

🎯 Requirements

• Bachelor’s degree or progress toward a degree in Accounting, Finance, Business, Customer Service
• 4-6 years of experience in Accounts Receivable, Treasury, Bookkeeping, Customer Support, or related
• Proficiency in Salesforce.
• Familiarity with basic accounting principles and ERP systems (Stripe or Oracle Fusion experience
• Strong Excel skills and attention to detail in data entry and transaction processing.
• Excellent communication and organizational skills.

🎁 Benefits

• Remote work with LATAM focus
• Collaborative, fast-paced startup culture
• Opportunities for growth and professional development