Branch Member Service Associate

📋 Description

• Deliver exceptional customer service in NASA FCU branches.
• Promote and sell NASA FCU products and services.
• Identify member needs and provide appropriate financial solutions.
• Handle account inquiries, transactions, and complex member issues.
• Assist with consumer loan applications and related documentation.
• Occasionally support other branches/departments and Call Center queues.

🎯 Requirements

• MSA I: High school diploma or GED.
• MSA I: At least 1 year of customer service with cash handling.
• MSA II: 6+ months opening personal accounts (savings, checking, CDs, Money Market).
• MSA II: Experience with specialty accounts (Trusts, Power of Attorney, Custodial, Guardianship
• MSA III: Broad financial products (Life/Disability Insurance, Gap, HSA/IRA/Business accounts).
• Strong verbal communication and a desire to help others.

🎁 Benefits

• Full-time benefits package including healthcare, 401(k) with match, and paid leave.
• Remote work options for applicable positions.
• Career development and opportunities for advancement.