Business Architect - Senior Consultant

📋 Description

• Lead complex CRM consulting engagements, including strategic, program-level, and tactical
• Partner with solution architects and technical teams to ensure solutions deliver the intended
• Lead business analysts and client teams through requirements discovery, analysis, and solution
• Manage and mentor a team of business analysts while promoting best practices and continuous
• Facilitate customer workshops to gather requirements, define processes, and create project
• Develop current-state and future-state business process models, journey maps, personas, and

🎯 Requirements

• 7+ years of external consulting experience, including at least 3 years focused on CRM consulting.
• Proven experience delivering CRM solutions using platforms such as Salesforce or similar enterprise
• Experience implementing small, medium, and enterprise-scale CRM solutions.
• Strong background in business analysis, requirements gathering, and process mapping methodologies.
• Experience leading agile, waterfall, and hybrid implementation projects.
• Demonstrated ability to manage project deliverables, timelines, budgets, and client expectations.

🎁 Benefits

• Opportunity to work on strategic enterprise transformation projects with leading organizations.
• Career growth opportunities toward principal-level architecture roles.
• Collaborative environment with multidisciplinary teams across consulting, technology, and business
• Exposure to innovative CRM solutions and digital transformation initiatives.
• Flexible work environment supporting collaboration across distributed teams.
• Inclusive workplace committed to diversity, equity, and equal opportunity.