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Devoteam

Business Lead Service Operations – ServiceNow

Hybrid
Business & Management
Added
1 hour ago
Location
Type
Full time
Salary
Salary not provided
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Related skills

business development pre-sales servicenow itsm itom
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📋 Description

  • Strategy & Growth: develop & implement ServiceNow ops strategy in DACH+CEE
  • Strategic client advisory: translate challenges into ServiceNow solutions
  • Pre-Sales & Business Development: lead concepts, RFPs, offers, workshops
  • Service Operations expertise: leverage ITSM/ITOM/HAM/SAM/Now Assist
  • Practice & team development: build, mentor, set quality standards
  • Delivery & partnership: ensure quality, profitability, customer satisfaction

🎯 Requirements

  • 8+ years IT consulting with 4+ years on ServiceNow
  • Deep ServiceNow knowledge: ITSM, ITOM, HAM, SAM, Now Assist
  • Strategic mindset: Business Development & leadership of a practice
  • Strong communication: translate tech to business value; speak German & English
  • Leadership: develop teams, build client relationships, drive opportunities
  • Nice to have: HRSD/CSM, P&L responsibility, ServiceNow certifications

🎁 Benefits

  • Modern offices in Munich & Frankfurt
  • Flexible hybrid working
  • Devoteam Academy with trainings
  • International development opportunities
  • Team events & employee referrals rewards
  • 30 days vacation, workation options
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