Business Operations Coordinator

📋 Description

• Investigates escalated customer and provider issues using CRM and internal data tools to trace root
• Partner with toll agencies and internal teams to fix not just cases but the underlying process.
• Analyze case data to identify patterns and opportunities for operational improvements.
• Collaborate with Operations, Development, and Product to define technical requirements and drive
• Document findings and recommendations clearly for teammates, managers, and product owners to act on.
• Maintain ongoing awareness of tolling and data processes to support proactive problem solving.

🎯 Requirements

• Entry-level position; mindset and potential favored over resume.
• Strong analytical instincts and comfort with technology and data.
• Excellent time management with the ability to manage multiple priorities.
• Comfort with spreadsheets, CRM records, and reporting to find answers; basic Excel skills expected.
• No prior tolling or transportation experience required (helpful, but not necessary).
• Natural systems thinker who can map provider data, agency processes, and internal workflows to