Business Operations Specialist

📋 Description

• Account Management & Operator Support: primary contact for operators, drive retention.
• Proactive Problem Solving: triage issues to minimize churn.
• Drive Operational Excellence: reduce order issues, onboarding, inaccuracies.
• Data, KPIs & Process Improvement: track metrics, identify trends and growth.
• Cross-Functional Collaboration: work with remote team to streamline workflows.
• Tool Proficiency: daily use Salesforce, Zendesk, Jira, Google Workspace.

🎯 Requirements

• Experience: 3+ years in Account Management, B2B Customer Success, Operations, or BPO.
• Preferred Domain: sales, onboarding, operator training in BPO, FoodTech, Virtual Kitchens
• Education: degree in Business, Communications, or related field preferred.

🎁 Benefits

• Collaborative environment with experienced colleagues and managers.
• Onsite office culture with close collaboration across teams.