The Business Systems Analyst II will support requirements development and documentation for ICAM
Translate business needs into clear user stories, acceptance criteria, process documentation, and
May provide Tier 1 customer support, monitor support channels, and coordinate escalations to

🎯 Requirements

Experience gathering and documenting software or systems requirements.
Experience writing Agile user stories and acceptance criteria.
Experience participating in Scrum or similar Agile ceremonies.
Ability to translate business needs into clear, testable requirements.
Experience with Jira, Confluence, ServiceNow, SharePoint, Microsoft Teams, or Visio.

🎁 Benefits

Competitive benefits package and career development opportunities.
Flexible work schedules and supportive work environment.
Makpar is an Equal Opportunity Employer.

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