Call Center Engagement Specialist

📋 Description

• Serve as central telephonic point for prospects
• Outreach to leads and follow-ups from centralized team
• Educate seniors/caregivers about PACE and enrollment steps
• Coordinate warm handoffs to Enrollment/Outreach/Intake teams
• Coach prospects toward next steps with patience and care
• Meet engagement and conversion goals in a mission-driven setting

🎯 Requirements

• Minimum 3-5 years in healthcare call center or enrollment
• Strong phone etiquette with older adults/caregivers
• Excellent listening, objection handling, qualification questioning
• Reside in Mountain or Pacific time zones (remote)
• Strong organizational skills for high-volume work
• Proficiency with CRM/Contact Center systems

🎁 Benefits

• Medical/dental/vision insurance
• Disability and life insurance, FSA, 401(k)
• PTO and company holidays
• Vaccination policy aligned with role/location
• Competitive salary within time-zone bands