Call Center Member Advisor

📋 Description

• Provide professional assistance to members on account access, billing, enrollment, info updates
• Use product knowledge to educate members on IDIQ services and value.
• Practice active listening and empathetic communication to understand concerns and solutions.
• Apply de-escalation strategies to resolve escalated interactions and retain customers.
• Manage high volume calls while navigating internal systems efficiently.
• Identify opportunities to enhance satisfaction with customized service packages and pricing options.

🎯 Requirements

• 2+ years in a high-volume call center providing customer service by phone.
• Experience handling high call volumes with accuracy across systems and documentation.
• Familiarity with credit reporting services a plus.
• Technically adept with Microsoft Office Suite and browsers (Chrome/Firefox).
• Strong telephonic/electronic communication skills and empathy.
• CRM familiarity; willingness to learn and adapt to sales process.

🎁 Benefits

• Medical benefits; 100% base coverage for employees, 50% for dependents.
• Dental 50% base coverage for employees and dependents.
• Vision 50% base coverage for employees and dependents.
• $25,000 company-paid life insurance.
• Short-term and long-term disability.
• 11 paid holidays and 401(k) with employer match.