Capital Servicing Specialist I

📋 Description

• Provide excellent customer service via calls, emails, cases, and chat.
• Be an expert on Toast Capital products and processes.
• Manage customer relationships to convert restaurants to Toast Capital customers.
• Address questions about potential or outstanding transactions.
• Adapt to changing policies and procedures while maintaining quality.
• Detect suspicious or fraudulent activity in interactions.

🎯 Requirements

• 1-2 years in call center, loan servicing, or collections in commercial banking/finance.
• Ability to handle high-volume work under pressure with strong attention to detail.
• Navigate complex customer problems while ensuring compliance with Toast Capital requirements.
• Highly organized, self-motivated, flexible, adaptable.
• Strong written and verbal communication.

🎁 Benefits

• Familiarity with Salesforce
• Bilinugal in Spanish