Extend Your Team

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Extend Your Team

Card Services Customer Support - Backend

Customer Support

Added

1 hour ago

Location

🌍 Asia

Type

Full time

Salary

Salary not provided

Related skills

communication crm time management zendesk english

📋 Description

Respond to customer queries via Zendesk and other tools
Document and log issues, compliments, and complaints
Guide customers through the application flow when needed
Track customer experiences using logs, dashboards, and CRM systems

🎯 Requirements

At least 2 years in US loan/mortgage accounts handling card services tasks
Experienced in customer-facing roles in loan or mortgage accounts
Superb communication, collaboration, and problem-solving skills
Proficiency, speed, and accuracy in written communication
Fluency, clarity, and good diction in English
Great organizational and time-management skills
Experience using Zendesk, CRM, Google Drive, and Email
Detail-oriented; accuracy matters in financial services
Bachelor's degree or comparable work experience in financial services
Flexibility to work US Pacific time 10 AM to 7 PM (1-hour break)
Must be presently residing in the Philippines

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