Care Specialist (Philadelphia, PA / Hybrid)

📋 Description

• Provide seamless customer service for clients, caregivers, and departments.
• Engage via phone, email, and SMS to address inquiries and escalations.
• Support HR-related requests such as time-off, payroll, and health questions.
• Navigate CRM systems to update case files and data accurately.
• Collaborate with teams to ensure timely care delivery and plan benefits.
• Travel to Philadelphia office 3 days/week as required.

🎯 Requirements

• 1 year+ experience in high-volume call center or contact center.
• Experience with Salesforce, Medflyt, Verint or similar CRM/workforce tools.
• Strong verbal and written communication; active listening and empathy.
• Ability to organize, prioritize, and manage time effectively.
• Ability to de-escalate situations and resolve issues over the phone.
• Willingness to travel to Philadelphia, PA office 3x per week.

🎁 Benefits

• Competitive compensation and benefits package.
• Medical, retirement plans, wellness programs.
• Ongoing learning opportunities and career development.