Claims Service Representative

📋 Description

• Handle First Notice of Loss (FNOL) calls for auto and property insurance customers.
• Respond to inquiries related to auto/property claims with sound judgment.
• Provide exceptional customer experience per claims service standards.
• Communicate with empathy and professionalism during challenging times.
• Gather, verify, and document all relevant loss information.
• Explain claims process, options, and next steps to customers.

🎯 Requirements

• At least 1 year of professional customer service experience.
• Strong oral and written communication skills.
• Proven ability to deliver excellent customer service and build relationships.
• Empathy, active listening, and relationship-building skills.
• Composure handling sensitive situations and difficult conversations.
• Comfortable in a high-volume, fast-paced environment.

🎁 Benefits

• Fully remote work arrangement in Canada.
• Competitive annual compensation from $41,000 to $62,225 CAD, depending on skills and experience.
• Flexible work arrangements for work-life balance.
• Employee discounts on auto/property insurance and other products.
• Home office equipment reimbursement up to $400.
• Student loan payment matching for eligible government loans.