Client Account Manager

📋 Description

• Build, develop, and maintain strong relationships with MSP and cybersecurity clients.
• Lead client conversations to understand objectives, challenges, and growth opportunities.
• Act as a trusted commercial advisor, recommending relevant solutions.
• Own client retention, account expansion, renewals, and upsell opportunities.
• Take responsibility for a revenue target linked to client retention and growth.
• Develop commercial proposals, presentations, and client-facing content.

🎯 Requirements

• 3+ years in MSP/MSSP account management or comparable client-facing role.
• Strong understanding of managed IT services, cybersecurity, recurring-revenue models.
• Comfort discussing SEO, paid media, and digital growth with clients.
• Commercial ownership with book of business, revenue target, renewals, retention, or expansion.
• Experience developing proposals and sales materials.
• Excellent written and spoken English; strong communication skills.

🎁 Benefits

• Fully remote full-time position.
• Global team with international client base.
• Autonomy and ownership over strategic accounts.
• Direct exposure to MSP and cybersecurity decision-makers.
• Influence client strategy, retention, expansion, and revenue growth.
• Opportunity to develop expertise across account management and digital growth.