Client Account Manager

📋 Description

• Build and maintain strong relationships with MSP/MSSP clients and partners.
• Lead client conversations to understand objectives, challenges, and growth opportunities.
• Act as a trusted commercial advisor, shaping proposals and sales materials.
• Own client retention, renewals, and account expansion with revenue targets.
• Collaborate with internal teams to align solutions with business goals.
• Discuss digital growth opportunities (SEO, paid media, content marketing) with clients.

🎯 Requirements

• 3+ years in MSP/MSSP account management, agency management, or similar client-facing commercial
• Strong understanding of managed IT services, cybersecurity, recurring revenue models, and B2B
• Comfort discussing SEO, paid media, and digital growth at a commercial level.
• Proven commercial ownership with book of business, renewals, or expansion experience.
• Experience developing proposals and sales materials.
• Excellent English communication and relationship-building skills.

🎁 Benefits

• Full-time remote position.
• Global/remote-friendly team with international clients.
• Autonomy and ownership over a portfolio of strategic accounts.
• Exposure to MSP/MSSP business owners and senior decision-makers.
• Opportunity to influence client strategy and revenue growth.
• Professional network growth across MSP/MSSP and cybersecurity ecosystem.