CLIENT & APPLICATION MANAGER

📋 Description

• Provide professional support to customers regarding technical data and application-specific
• Manage customer inquiries, ensuring accurate, professional responses within timelines.
• Route complex inquiries to internal teams and coordinate resolution through to completion.
• Proactively follow up on open topics, centering on customer needs and expectations.
• Maintain documentation of inquiries, resolutions, and support information.
• Collaborate with Product Team to improve support processes, workflows and service quality.

🎯 Requirements

• Bachelor's degree with minimum three-year full-time program.
• Proven experience in Customer Support, preferably in software/fintech/financial services.
• Strong technical aptitude and ability to learn new software quickly.
• Strategic thinking and ability to translate customer requirements into actions.
• Analytical, troubleshooting and problem-solving skills.
• Excellent written and verbal English communication; comfortable with customers and internal

🎁 Benefits

• Modern office infrastructure and professional environment in Kochi.
• Work-life balance and flexible working arrangements.
• Hybrid/remote working opportunities.
• Potential short-term onsite opportunities in Germany for experienced staff.
• Additional benefits including parental health insurance.
• Opportunity to work with an international team.