Client Care Advocate 1

📋 Description

• Handle a high volume of inbound calls with professional, empathetic service
• Respond to inquiries about insurance products, policy features, and accounts
• Investigate and resolve issues per standards, with privacy compliance
• Document interactions in internal systems thoroughly and accurately
• Serve as primary contact for assigned agents, accounts, or regions
• Support operational and technical inquiries from clients and partners

🎯 Requirements

• High school diploma or GED
• 1+ year in customer service (call center or high-volume env. preferred)
• Strong computer skills, able to navigate multiple systems
• Clear, professional communication
• Insurance or financial services experience a plus
• Attention to detail in a metrics-driven environment

🎁 Benefits

• Hybrid schedule after training
• Full IT equipment provided
• Health coverage for employee + children
• 401(k) with company match and equity opportunities
• Annual bonus eligibility and paid time off
• Tuition, adoption, and lifestyle reimbursement programs