Client End User Specialist - 12 Month Term

📋 Description

• Deliver exceptional service to turn clients into Raving Fans of Benevity
• Serve as SME for assigned clients on program guidelines and needs
• Identify, triage, and resolve escalations before they reach clients or leadership
• Main contact for client inquiries via email, messaging, and phone
• First line of support for client-specific questions from EUC team and partners
• Maintain service level agreements and escalate concerns for swift resolution

🎯 Requirements

• Bachelor's degree or equivalent experience
• At least 2 years in customer service or client management
• Strong interpersonal and written/verbal communication
• Ability to work independently and in a team
• Adaptability to dynamic environments and change
• Navigate ambiguity and complex systems

🎁 Benefits

• Flexible hybrid work approach
• DEIB-focused culture and inclusive hiring