Provide remote, text and live support for trading products (pro web/app, consumer app/web, Kraken
Diagnose and resolve trading, futures, margins, and crypto DW issues.
Test and give feedback on new trading features before release.
Assist in managing Consumer/Trading/Futures/Kraken Desktop support team and training materials.
Explain fees, margins, P/L, and other trading metrics to clients.
Monitor trading activity for potential fraud or abuse.

🎯 Requirements

Customer service experience delivering 5-star experiences.
Experience with trading platforms and crypto assets; familiarity with leveraged trading
Strong math skills and fast learning ability.
Fluent English with availability to work evenings and weekends (NA/EU hours).

🎁 Benefits

Fully remote role with English fluency required.

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